The Real Impact of AI in Shipping Shared Services: A Practitioner’s Perspective
True AI in shipping goes beyond mere automation, enabling systems to learn and adapt, thereby transforming operations in a complex maritime environment.
Author: Vikrant Aglawe
Vikrant Aglawe is a seasoned leader in the Global Business Services (GBS) space, with 20+ years of experience driving operational excellence, digital transformation, and AI-powered efficiencies. As the Head of Shared Services for Unifeeder, he specializes in optimizing processes, integrating AI/ML-driven automation, and enhancing service delivery models for global enterprises. Passionate about leveraging AI to revolutionize shared services, Vikrant actively explores emerging technologies to streamline workflows, improve decision-making, and elevate customer/partner experience.